If for any reason you are not completely satisfied with any product you purchase from 1st in Coffee, you may return it within 30 days for a full refund. Returned items must be in "like new" condition, with all original parts, accessories, manuals, etc., and must be re-packaged in the original retail display box. If any of these items are missing, you will be charged a 20% re-stocking fee.
To return an item, you must contact us via phone or e-mail within 30 days of purchase to obtain a Return Authorization Number. You must ship returns via a courier that provides tracking, and provide 1st in Coffee with the tracking number. You will be responsible for paying the shipping costs for returning merchandise to us. If a returned item is lost or destroyed in transit, your account will not be credited for the return, and you will be responsible for obtaining reimbursement from the courier. Therefore we strongly recommend that you purchase insurance from the courier for returned items.
Coffee orders can not be returned.
Commercial Espresso and Ice Cream machines are excluded.
Premium shipping (Next day, 2nd day, etc) charges are non-refundable. Machines purchased for restaurant use excluded. Special order items are excluded.
Purchases made Between Nov. 1st and Christmas may be returned through January 25th.