Wonderful machine. Very positive trouble shooting experience!!
"Will try to condense the usual stuff. Coffee lover. Semi retired ie more than enough time to research and play with things once I get them. Close friends have had Jura Capresso machines for years and we have always loved the coffee but rationalized against getting one for ourselves. Anyway bought a refurbished ENA 9 one touch after many phone discussions with Jim at 1st in coffee knowing full well that theses machines as wonderful a cup of coffee that they can produce need TLC and a likely return to the factory at some point. the ENA 9 makes Really good coffee very easily. To say it takes a little time to program it and learn what it can do can be looked at in two different ways. If one does not want to put in a little and I mean very little brain time then get a Keurig. With very clearly written instructions you can program your daily first morning drink With a few minutes you can learn to make cappuccinos and latte machiattos. What prompted this review today is my experince with calling Jura for trouble shooting/service. I have had the ENA 9 for 3 months and had been noting decreased flow from the dual spout for a couple of weeks. Tried everything I could find in the manual to clean and maintain but the problem got worse. Finally on New Years Eve nothing would come out at all. I felt like a little boy who had lost his puppy. I called Jura on the 31st and they were already closed for the holiday!! Good for them bad for me. Here I was feeling like I had made a huge mistake buying this expensive machine number one and number two buying refurbished I was sure I just needed to get inside the machine and clean out something needed to do more than was discussed in the manual on the other hand facing the likelihood of getting out the box it came in lugging it to UPS sending it back to Jura and being without my new toy for a couple of weeks at least Anyway this AM January 2 called Jura directly and after waiting about 5 minutes spoke with Celeste who very clearly explained how to get in there and remove some grounds thet were obstructing water flow and clean out the dual nozzles in front with the end of a paaper clip and everything is fine now. To summarize great machine; easy to use that makes outstanding coffee in a different class than Keurig or even Starbuck's great buying experience from 1st in Coffee and very positive experience trouble shooting directly with Jura."
