Return Policy and Satisfaction Guarantee
- 30-Day Satisfaction Guarantee
If for any reason you are not completely satisfied with any product you purchase from 1st in Coffee, you may return it within 30 days for a full refund. Returned items must be in "like new" condition, with all original parts, accessories, manuals, etc., and must be re-packaged in the original retail display box. If any of these items are missing, you will be charged a 20% re-stocking fee. To return an item, you must contact us via phone or e-mail within 30 days of purchase to obtain a Return Authorization Number. You must ship returns via a courier that provides tracking, and provide 1st in Coffee with the tracking number. You will be responsible for paying the shipping costs for returning merchandise to us. If a returned item is lost or destroyed in transit, your account will not be credited for the return, and you will be responsible for obtaining reimbursement from the courier. Therefore we strongly recommend that you purchase insurance from the courier for returned items. Coffee orders can not be returned. Premium shipping (next day, 2nd day, etc) charges are non-refundable. Machines purchased for restaurant use excluded. Special order items are excluded. Purchases made Between Nov. 10th and Christmas may be returned through January 25th.
- Defective Merchandise
If you find the merchandise to be defective within 30 days of purchase, you may return it to us for replacement. Please contact 1st in Coffee within 30 days if you find that your merchandise is defective. You will be provided with a Return Authorization Number. You must ship defective merchandise via a courier that provides tracking, and provide us with the tracking number. You must purchase insurance from the courier. We will reimburse you for the cost of shipping and insurance if the item is shipped from the contiguous 48 states..
Merchandise that becomes defective after 30 days is subject to the manufacturer’s warranty. 1st in Coffee will not replace defective merchandise after 30 days. Therefore, please register your product with the manufacturer, and retain the manufacturer’s warranty instructions.
- Cancellation of Orders
Orders can be canceled at no cost to you if the item has not yet shipped. Please call or e-mail us as soon as possible if you decide to cancel an order, so that we can cancel shipment. Your credit card will be immediately credited when a canceled item has not yet shipped.
If the item has shipped, you will be responsible for paying the shipping costs for returning the merchandise to us. When returning a canceled order, you must ship via a courier that provides tracking, and provide us with the tracking number. If the item is lost or destroyed in transit, you will be charged for the item. Therefore it is recommended that you purchase insurance from the courier so that you can be reimbursed for an item if it is lost or destroyed in transit.
For items that are canceled after they are shipped, your account will not be credited until we receive the returned item. Canceled orders that have shipped must be returned unopened.
- Damage in Transit
If you receive an item that was damaged in transit, please contact us immediately. We will contact the courier (UPS or USPS) to pick up the item and return it to us at our expense. We will send you a replacement as soon as possible.