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Return Policy and Satisfaction Guarantee
- 30-Day Satisfaction Guarantee
If for any reason you are not completely satisfied with any product
you purchase from 1st in Coffee, you may return it within 30 days for a
full refund. Returned items must be in "like new" condition,
with all original parts, accessories, manuals, etc., and must be
re-packaged in the original retail display box. If any of these items
are missing, you will be charged a 20% re-stocking fee. To return an
item, you must contact us via phone or e-mail within 30 days of purchase
to obtain a Return Authorization Number. You must ship returns via a
courier that provides tracking, and provide 1st in Coffee with the
tracking number. You will be responsible for paying the shipping costs
for returning merchandise to us. If a returned item is lost or destroyed
in transit, your account will not be credited for the return, and you
will be responsible for obtaining reimbursement from the courier.
Therefore we strongly recommend that you purchase insurance from the
courier for returned items. Coffee orders can not be returned.
Premium shipping (next day, 2nd day, etc) charges are non-refundable.
Machines purchased for restaurant use excluded. Special order items are
excluded.
If you find the merchandise to be defective within 30 days of
purchase, you may return it to us for replacement. Please
contact 1st in Coffee within 30 days if you find that your
merchandise is defective. You will be provided with a Return
Authorization Number. You must ship defective merchandise via a courier
that provides tracking, and provide us with the tracking number. You
must purchase insurance from the courier. We will reimburse you for the
cost of shipping and insurance if the item is shipped from the
contiguous 48 states..
Merchandise that becomes defective after 30 days is subject to the
manufacturer’s warranty. 1st in Coffee will not replace defective
merchandise after 30 days. Therefore, please register your product with
the manufacturer, and retain the manufacturer’s warranty instructions.
Orders can be canceled at no cost to you if the item has not yet
shipped. Please call or e-mail us as soon as possible if you decide to
cancel an order, so that we can cancel shipment. Your credit card will
be immediately credited when a canceled item has not yet shipped.
If the item has shipped, you will be responsible for paying the
shipping costs for returning the merchandise to us. When returning a
canceled order, you must ship via a courier that provides tracking, and
provide us with the tracking number. If the item is lost or destroyed in
transit, you will be charged for the item. Therefore it is recommended
that you purchase insurance from the courier so that you can be
reimbursed for an item if it is lost or destroyed in transit.
For items that are canceled after they are shipped, your account will
not be credited until we receive the returned item. Canceled orders that
have shipped must be returned unopened.
If you receive an item that was damaged in transit, please contact us
immediately. We will contact the courier (UPS or USPS) to pick up the
item and return it to us at our expense. We will send you a replacement
as soon as possible.
1st in Coffee
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