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I've owned this machine for almost two years now; I was the first person in my city to buy one. I love the cup warmer, as I have it programmed to turn on one hour before the machine turns on in the morning, so that my cups are always warmed and ready for another excellent latte macchiato. The benefit of this machine over others, is the ability to customize your drink, whether the amount of foam, steamed milk and or espresso, as well as brew strength, and temperature of the fluid. You can even choose between decaf and regular strength with a the push of a button! Once I programmed the size of my cups to the machine, it makes the same awesome latte each and every time, without ever having too much foam spill over the cup. Also, you should know that if you or your guests ever want just a plain brewed cup of coffee, this machine comes through every time, with an excellent cup, that leaves a small amount of crema on top. All of my guests are awed by this! Yes, this machine is expensive, and yes the owners manual is as thick as a encyclopedia, however, like expensive cars, this machine allows you to customize most everything you could ever want in a cup of good coffee. It is worth taking the time to check out. As a final note, I'm bummed when I travel and have to be without my excellent, never burned, always perfect cups of coffee that this machine puts out for me.
True quality machine system. Not perceived quality in many ther units. Intuitive system that is simple le to use and a joy to make excellent coffe drinks/espresso. Kudos again to Jura.
I bought this machine back in April 2013. I've used it almost daily now for over one year. I've had better cappuccino's and coffees than in almost any high end restaurant with it. I never leave it on after I'm done coffee making and I think this has lead to an almost flawless ownership. I did have some milk frothing issues, but they where resolved by cleaning the system, It is so simple to use than even my guests can operate it with out me having to provide supervision or guidance. Very good quality grinding of my select beans and I enjoy the coffee it produces more now than the system it re[laced where I had to grind the beans separately and then transfer to the brewing cup. I never get a "burnt" taste that happens when the beans over heat during the grinding process I used to experience before. The milk cooler keeps almost a quart of milk at the ready and I usually clean it once a week. After power outages I do have to manually re-turn it on, but that is really a none issue. The only component that I don't use regularly is the cup warmer. Still, it gets used for Espresso shots. If I could talk to myself one year ago, I'd tell me to not hesitate like I did for over a month and buy it.
Lives up to the hype. Maintenance of the milk attachment is a bit complex. I would hate to drop a little rubber part down the sink and it takes a bit of learning and tme to remember how to put it back together. I wish this thing had the Internet connection kit and an app to go with it. For the price it should have. The temperature settings would be more than just low, medium, or hot and should list in degrees F/C. Amount of milk and froth are displayed in seconds vs. ounces or other unit. I thought that was odd. It shoul not only list the amount of coffee in units, but everything when you make a latte. It would be nice to know the amount of calories per serving too. The color schemes are nice, but add a USB option and turn that screen into a photo frame and after a bit, go to screensaver mode so the menu is not displayed and just the scheme shows up. Make user define able settings so at the push of a button I can get my preferred coffee options. Finally, I wish they had a flavored syrup dispenser option for a mocha or caramel macchiato or latte since it does have the barista fancy recipes.