This has been a very good machine. Finally gave up after 13 years. Not sure if I will send this in to get fixed or not but will replace with same machine. Averaged 4 cups of coffee a day and admittedly skimped on maintenance otherwise might still be running, The only issue is you can,t do decaff at night- Sort of stuck with whats in the hopper.
Works consistently, Brews excellent coffee consistently, does require manual cleaning of all elements once a week.