Got this machine end of last year.
The one I got had a defect and stopped working properly, No Problem 1st in coffee agreed on the spot for a refund. Re-ordered a other one.
This one if flawless, provides the family with good coffees and Expressos.
- Very easy to use, fast to warm-up.
- Very easy to clean (beside the receptacles, the machine cleans by itself).
- Easy to setup, and very consistent coffee.
In the end very happy with my purchase with 1st in coffee, hopes it will last forever.
Makes cappuccino, latte machiatto, espresso "Aroma Boost" and lungo coffee. Also has hot water if you want to make the lungo Americano. I usually make a cappuccino then add a espresso to get the ratio of coffee to milk that I prefer. Each of the cap, latte and lungo have programmable settings for amounts of water, milk, temperature and strength. We empty the pucks, drip tray and fill the water daily and it covers the 5-6 cups a day and then some. I did not buy the ridiculously over-priced optional milk container, but instead use a inexpensive milk frothing "jug".
Bought a factory refurbished unit a week ago and it arrived in like-new condition. Coffee is great. The thickest milk froth is produced when using skim milk.
This machine will amaze you. I actually look forward to getting up because this machine is so easy to use and makes amazing coffee. I am totally hooked on the Latte macchiatos. Who wants the hassle of tinkering around with a machine early in the morning. Just power it up so the water heats up. Then the machine does a self rinse. Plug in the milk and press one button and voila a freshly made coffee. If mine breaks after the warranty I am buying another right away. Can't live without it.
Purchased refurbished unit a year ago. No problems and still brewing fantastic coffee. Brew 16-32oz per day. Ready to order a second one for the camper.
This is my first super-automatic and I am very impressed. The foam is very smooth/creamy. The coffee drinks are as only good as the beans you use. There are only 4 types of drinks that you can make: Espresso, Coffee (Americano type), Cappuccino, and Latte Macchiato. I mostly drink the Latte Macchiato's. The build quality of the Jura is excellent, I previously owned the Capresso CoffeeTec coffee maker and the build quality and customer service is excellent. The ENA 9 is ideal for a small number of coffee drinkers due to the small volume of waste box, water and bean hopper which suits me fine. I purchased the Jura Cool Control which works well with the ENA 9 if you like milk based coffee drinks. Clean up is very easy with the various pre-programmed rinse cycles.
I have at least two drinks per day since I owned the Jura, before with my manual Starbucks Barista espresso machine, I would only use on the weekends due to the amount of time/effort to make a drink.
I have used other brands but so far ENA 9 rates as the best coffee machine I ever used. The quality of anything coming out of it, without a doubt, is as good as any commercial coffee shop. I am 100% satisfied customer.
Customer care at 1st in Coffee is one of the best. I am glad to be one of their customers.