Bought a factory refurbished unit a week ago and it arrived in like-new condition. Coffee is great. The thickest milk froth is produced when using skim milk.
This machine will amaze you. I actually look forward to getting up because this machine is so easy to use and makes amazing coffee. I am totally hooked on the Latte macchiatos. Who wants the hassle of tinkering around with a machine early in the morning. Just power it up so the water heats up. Then the machine does a self rinse. Plug in the milk and press one button and voila a freshly made coffee. If mine breaks after the warranty I am buying another right away. Can't live without it.
Purchased refurbished unit a year ago. No problems and still brewing fantastic coffee. Brew 16-32oz per day. Ready to order a second one for the camper.
This is my first super-automatic and I am very impressed. The foam is very smooth/creamy. The coffee drinks are as only good as the beans you use. There are only 4 types of drinks that you can make: Espresso, Coffee (Americano type), Cappuccino, and Latte Macchiato. I mostly drink the Latte Macchiato's. The build quality of the Jura is excellent, I previously owned the Capresso CoffeeTec coffee maker and the build quality and customer service is excellent. The ENA 9 is ideal for a small number of coffee drinkers due to the small volume of waste box, water and bean hopper which suits me fine. I purchased the Jura Cool Control which works well with the ENA 9 if you like milk based coffee drinks. Clean up is very easy with the various pre-programmed rinse cycles.
I have at least two drinks per day since I owned the Jura, before with my manual Starbucks Barista espresso machine, I would only use on the weekends due to the amount of time/effort to make a drink.
I have used other brands but so far ENA 9 rates as the best coffee machine I ever used. The quality of anything coming out of it, without a doubt, is as good as any commercial coffee shop. I am 100% satisfied customer.
Customer care at 1st in Coffee is one of the best. I am glad to be one of their customers.